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Top 5 Books on... Delivering Results

This December, we're sharing a top business book recommendation for each of the skills in Edfolio's Leadership Skills Matrix. This is the framework of skills which underpins our leadership and management training.


Our fourth theme is Delivering Results. This theme is broken down in to five key skills: Delivering Outcomes, Managing Performance & Underperformance, Budgets & Resources, Customer Management and Dealing with Stakeholders.


We recommend a business book for each one below.


Delivering Outcomes

Measure What Matters by John Doerr


Doerr's key approach to business - his system of Objectives and Key Results (OKRs) - has been used to set many businesses on course for greatness, most famously Google (which Doerr invested $12 million in 1999). This book focuses on how to collect timely, relevant data to track progress - in a phrase, how to measure what matters.


Buy from Amazon | Buy from Blackwells


Managing Performance & Underperformance

The Making of a Manager by Julie Zhou


Julie Zhuo remembers the moment when she was asked to lead a team. She was just 25 and had barely any experience being managed, let alone managing others. This is the book she wishes she had on day one - a practical guide to managing others based on her years of experience.


Buy from Amazon | Buy from Blackwells


Budgets & Resources

Finance Basics for Managers by HBR


Have you ever sat in a business meeting and heard financial terms being thrown around that you don't fully understand? This short and snappy book from the Harvard Business Review team takes us through the key knowledge we all need of finance if we are a non-finance specialist.


Buy from Amazon | Buy from Blackwells


Customer Management

Uncommon Service by Frances Frei & Anne Morriss


In Uncommon Service, Frei and Morriss show how service must become a competitive weapon for modern businesses. This, they claim, contrasts with the all-too-common view where outstanding customer service only comes in when something goes wrong. A book well worth reading to understanding how to weave great customer service into every decision your company makes.


Buy from Amazon | Buy from Blackwells


Dealing with Stakeholders

Never Split the Difference by Chris Voss


Chris Voss' experience isn't business, it's hostage negotiation - and negotiation isn't what most of us will be doing when working with stakeholders. But in this fascinating volume, Voss shares his insights from his time with the FBI as a set of principles and techniques that can be applied when managing stakeholders in business. A fascinating, if unconventional, business read.


Buy from Amazon | Buy from Blackwells

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